Refund Policy

Last updated: 1 October 2026

This Refund Policy explains when you are entitled to a refund for a Reservation purchased from onwardify.net, operated by Onwardify. It forms part of our Terms & Conditions.

1. Delivery guarantee — full refund

If we are unable to deliver a valid flight Reservation for your requested route, your payment is refunded in full, automatically, to your original payment method.

2. Reservations already delivered

Because each Reservation is generated on demand and delivered promptly after payment, orders where a valid Reservation (with a PNR) has already been delivered are generally non-refundable. The fee covers the creation and delivery of the Reservation, which is completed at that point.

2a. Routing and transit airports

The transit airports of each flight option are shown as "via …" on the booking form before you select a flight and pay. Some routings connect through countries that may require a transit visa (for example the United States, Canada or the United Kingdom). It is your responsibility to select a routing that suits your transit-visa situation, or to request a specific routing in the Order notes. If a delivered Reservation follows the routing you selected, it is considered delivered as ordered under section 2 — however, we will gladly re-issue it once on a different routing free of charge if the original routing does not work for you.

3. Duplicate or accidental orders

If you were charged more than once for the same order due to a technical error, contact us and we will refund the duplicate charge.

4. Incorrect details

You are responsible for the accuracy of the information you submit. If a Reservation could not be created because the details you provided were invalid, and we were therefore unable to deliver, a full refund applies under section 1. If a Reservation was delivered using the details you provided, section 2 applies.

5. Visa and immigration outcomes

We provide a valid Reservation only. We cannot influence, and do not refund based on, visa decisions, embassy assessments, or immigration/entry outcomes. A refusal by any authority is not grounds for a refund.

6. Expiry

Reservations are held, not ticketed, and expire automatically after the hold window shown at checkout. Expiry of a Reservation after delivery is not grounds for a refund. If you require a longer validity window, please select the appropriate option at checkout or contact support.

7. How to request a refund

Email [email protected] with your order details (name, email used, and approximate order time). We aim to respond within 24 hours. Approved refunds are returned to your original payment method and typically appear within 5–10 business days, depending on your bank or card issuer.

8. Chargebacks

If you have a concern about a charge, please contact us first — we will work to resolve it quickly. Initiating a chargeback for a validly delivered Reservation may be disputed with evidence of delivery.

9. Statutory rights

Nothing in this policy limits any non-waivable consumer-protection rights you may have under the mandatory laws of your country of residence.

Onwardify · [email protected]